How do I return & exchange my product(s)?

At Bestsoccerstore, we prioritize your satisfaction above all else. If you find yourself less than satisfied with your order, 

we're here to assist you with our return and exchange process.

Considering  the transportation time of the return takes more than 1 month also the expensive shipping fee, what's more 

We want to establish a long-term cooperative relationship with you, so here is our win-win solution. The RESEND POLICY.  

HOW DOES OUR RESEND POLICY WORK?

If you encounter any of the following conditions, after confirming, we'll promptly resend a new package to you:

1.SIZE PROBLEM 

If the items you received don't fit as expected, simply provide us with pictures of you wearing the jersey for confirmation. Once confirmed, you can pay $15 postage for resending, and we'll arrange a new shipment for you.

2. DELAY IN SHIPMENT 

1) If the declared shipment time is under or equal to 30 days, and it has been over 30 days since you could track the package online, please contact us. We'll promtly resend the package to you free of charge.

2) If the declared shipment time exceeds 30 days, and it has been over 60 days since you could track the package online, please contact us, and then we'll resend the package to you at no additional cost.

3. CUSTOMS HOLD OR LOST 

In the unfortunate event of a package being lost or seized by customs, please provide us with proof, and we will resend the package to you for free after confirming, and make sure you get it.

Note: 

*Because personalized products are made just for you, they are not returnable.

Where can I find the "Declared Shipment Time" ?

When you are on the checkout page, then choose the shipping method, you can see the declared shipment time that follows the shipping method. Free shipping and DHL have different declared shipment time.